Refund and Return Policy

30-Day Returns

You have 30 calendar days after receiving your order to request a return.

To be eligible, your item must be unused, undamaged, and in the same condition in which you received it. It must also include its original packaging and all included components. You will need your order number or other proof of purchase.

To request a return, contact us at hypixelskyblock198@gmail.com and include:

• Your full name

• Your order number

• The reason for the return

• Clear photographs or videos if the item is damaged, defective, incorrect, or incomplete

Do not send an item back before contacting us. Returns sent without prior approval will not be accepted. If your return is approved, we will provide the correct return address and instructions.

No Cancellations

Orders begin processing shortly after they are placed. Orders cannot be cancelled or modified after purchase.

Please verify your product selection, shipping address, and contact information before completing checkout. This policy does not limit any rights that cannot legally be excluded.

Return Shipping

For unwanted items or change-of-mind returns, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

If you receive a damaged, defective, incorrect, or incomplete item, contact us before returning it. Depending on the circumstances, we may provide a replacement, replacement parts, a partial refund, or a full refund.

Return shipping costs will only be reimbursed when approved by us in writing before the item is shipped.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or incomplete, contact us as soon as possible and no later than 30 days after delivery.

Please provide clear photographs or videos showing:

• The item and reported problem

• The original packaging

• The shipping label

• Any damaged or missing components

Damage limited to the outer shipping packaging does not qualify for a refund when the item itself is undamaged and fully functional.

Incorrect Addresses, Refused Deliveries, and Unclaimed Packages

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for orders that cannot be delivered because of an incorrect or incomplete address, an unknown recipient, refusal of delivery, failure to collect the package, or failure to complete required customs procedures.

If a package is returned for one of these reasons, any refund will only be considered after the package has been successfully returned. Shipping, handling, and return costs may be deducted from the refund.

Non-Returnable Items

We cannot accept:

• Items returned more than 30 days after delivery

• Used, altered, or intentionally damaged items

• Items returned without prior approval

• Items missing their original packaging or included components

• Gift cards

• Items damaged through misuse, improper handling, or normal wear and tear

Sale items remain covered if they arrive damaged, defective, incorrect, or incomplete.

Exchanges

We do not process direct exchanges. To receive a different item, request a return and place a separate order after your return has been approved.

Refunds

We will notify you after your return or claim has been reviewed.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

Original shipping charges and return shipping expenses are non-refundable unless otherwise approved by us.

If more than 15 business days have passed since your refund was approved, contact us at hypixelskyblock198@gmail.com.

Contact Us

For questions about returns or refunds, contact:

hypixelskyblock198@gmail.com

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.